Table of Contents
Your Privacy Matters: VIN Hub is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Introduction
This Privacy Policy describes how VIN Hub ("we," "us," or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, and profile details
- Vehicle Information: VIN numbers, make, model, year, mileage, and photos
- Maintenance Records: Service dates, costs, providers, and notes
- Payment Information: Billing address and payment method (processed by our payment provider)
- Communications: Messages, support requests, and feedback
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Usage Data: Features used, pages viewed, time spent, and interactions
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General location based on IP address (not precise GPS)
- Cookies and Tracking: Session data, preferences, and analytics (see Section 8)
2.3 Information from Third Parties
- VIN Databases: Vehicle specifications and history data from authorized sources
- Authentication Providers: If you sign in with Google or other providers
- Payment Processors: Transaction confirmation from Stripe or other processors
3. How We Use Your Information
We use the information we collect to:
| Purpose | Description |
|---|---|
| Provide Services | Decode VINs, manage your garage, track maintenance, send reminders |
| Account Management | Create and maintain your account, authenticate users, process payments |
| Communications | Send service updates, maintenance reminders, and support responses |
| Improvements | Analyze usage patterns, develop new features, enhance user experience |
| Security | Prevent fraud, protect against unauthorized access, enforce terms |
| Legal Compliance | Comply with legal obligations and respond to lawful requests |
4. Information Sharing
We do not sell your personal information. We may share your information with:
4.1 Service Providers
Third-party vendors who help us operate the Service:
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors (Stripe)
- Email service providers
- Analytics providers (Google Analytics)
- Customer support tools
4.2 Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.3 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights, safety, or property.
4.4 With Your Consent
We may share information with third parties when you explicitly consent or direct us to do so.
We Never: Sell your data to advertisers or third parties, share your vehicle information without permission, or use your data for purposes unrelated to the Service.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Strict authentication and authorization protocols
- Regular Audits: Security assessments and penetration testing
- Monitoring: 24/7 security monitoring and incident response
- Compliance: SOC 2 Type II certified infrastructure
However, no system is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion at any time, subject to:
- Legal obligations requiring data retention
- Legitimate business needs (e.g., fraud prevention)
- Backup systems (automatically purged within 90 days)
7. Your Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
Request a copy of your personal data in a portable format.
7.2 Correction
Update or correct inaccurate information in your account settings.
7.3 Deletion
Request deletion of your account and associated data (with certain exceptions).
7.4 Opt-Out
Unsubscribe from marketing emails or disable certain data collection.
7.5 Restriction
Request limitation on how we process your data.
7.6 Objection
Object to data processing based on legitimate interests.
To exercise these rights, contact us at hello@vinsnap.net. We will respond within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Enable core functionality (authentication, preferences)
- Analytics Cookies: Understand how you use the Service (Google Analytics)
- Performance Cookies: Monitor and improve performance
You can control cookies through your browser settings. Disabling certain cookies may limit functionality.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.
10. International Data Transfers
Your information may be processed in countries outside your residence. We ensure adequate safeguards through:
- Standard Contractual Clauses (SCCs)
- Privacy Shield frameworks (where applicable)
- Data processing agreements with vendors
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or our data practices:
Email: hello@vinsnap.net
Regional Contacts
- GDPR (EU): hello@vinsnap.net
- CCPA (California): hello@vinsnap.net