Frequently Asked Questions

VIN Hub is a comprehensive vehicle intelligence platform that helps you manage, maintain, and understand your vehicles. We provide VIN decoding, digital garage management, maintenance tracking, cost analysis, and more.

Whether you own one vehicle or manage a fleet, VIN Hub gives you all the tools you need to keep your vehicles running smoothly and make informed decisions.

Our VIN decoder uses official manufacturer databases and industry-standard protocols to ensure maximum accuracy. We decode VINs using:

• NHTSA (National Highway Traffic Safety Administration) database
• Direct manufacturer data sources
• Comprehensive automotive databases

We maintain an accuracy rate of over 99% for vehicles manufactured after 1981 when the standardized 17-character VIN format was introduced.

You can use our basic VIN decoder without an account. However, to access advanced features like the digital garage, maintenance tracking, reminders, and cost analytics, you'll need to create a free account.

Creating an account allows you to save your vehicles, track history over time, and access all premium features.

The number of vehicles depends on your plan:

• Free Plan: Up to 2 vehicles
• Pro Plan: Up to 10 vehicles
• Fleet Plan: Unlimited vehicles

You can upgrade your plan at any time to add more vehicles.

Yes! VIN Hub includes comprehensive maintenance tracking features:

• Record all service history with dates, mileage, and costs
• Upload receipts and documents
• Set automatic reminders for upcoming maintenance
• Track warranty information
• Generate maintenance reports

VIN Hub works with any vehicle that has a standard 17-character VIN (vehicles manufactured after 1981 in most countries). This includes:

• Cars, trucks, and SUVs
• Motorcycles
• RVs and motorhomes
• Commercial vehicles

For older vehicles or those without standard VINs, you can still manually add them to your garage and track maintenance.

Yes! We offer a 14-day free trial of our Pro plan with no credit card required. This gives you full access to all premium features so you can see if VIN Hub is right for you.

After the trial, you can choose to continue with a paid plan or downgrade to our free tier.

Absolutely! You can cancel your subscription at any time from your account settings. There are no cancellation fees or penalties.

When you cancel, you'll continue to have access to premium features until the end of your current billing period. After that, your account will automatically downgrade to the free plan.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Apple Pay and Google Pay

All payments are processed securely through Stripe, a leading payment processor.

Yes! We take data security very seriously. Your information is protected by:

• 256-bit SSL encryption for all data transmission
• Encrypted database storage
• Regular security audits
• SOC 2 Type II compliance
• GDPR and CCPA compliant data handling

We never sell your data to third parties, and you can delete your account and all associated data at any time.

Yes! VIN Hub is fully responsive and works great on all devices. You can access it through your mobile browser, and we also offer native iOS and Android apps with additional features like:

• Push notifications for maintenance reminders
• Offline access to your vehicle data
• Camera integration for scanning VINs
• Location-based features

Yes! You own your data and can export it at any time. We support multiple export formats:

• CSV for spreadsheets
• PDF for reports
• JSON for technical integrations

You can export individual vehicle data, full garage data, or specific reports like maintenance history and cost analysis.