2020 Jeep Grand Cherokee problems
What owners report to NHTSA, grouped by component, with the recalls that cover them.
NHTSA has 238 owner complaints on file for the 2020 Jeep Grand Cherokee, filed between 2019-12-06 and 2026-09-20. The most common problem areas are the electrical system (72, 30%), engine (50, 21%) and power train (39, 16%). Owners reported 24 crashes, 5 fires and 13 injuries in these complaints. NHTSA lists 3 recalls for this model year.
Last updated: · Source: NHTSA complaints and recalls databases
2020 Jeep Grand Cherokee complaints by component
| Component | Complaints | Share | Crashes | Fires | Injuries |
|---|---|---|---|---|---|
| Electrical system | 72 | 30% | 3 | 0 | 0 |
| Unknown or other | 63 | 26% | 5 | 2 | 1 |
| Engine | 50 | 21% | 0 | 3 | 0 |
| Power train | 39 | 16% | 2 | 2 | 1 |
| Air bags | 17 | 7% | 12 | 0 | 12 |
| Fuel/propulsion system | 17 | 7% | 1 | 1 | 0 |
| Vehicle speed control | 15 | 6% | 6 | 0 | 1 |
| Service brakes | 13 | 5% | 7 | 0 | 0 |
| Steering | 13 | 5% | 1 | 0 | 0 |
| Forward collision avoidance | 9 | 4% | 3 | 0 | 0 |
| Back over prevention | 8 | 3% | 0 | 0 | 0 |
| Structure | 8 | 3% | 1 | 0 | 0 |
| Suspension | 8 | 3% | 1 | 0 | 0 |
| Engine and engine cooling | 6 | 3% | 0 | 0 | 0 |
| Seat belts | 5 | 2% | 0 | 0 | 0 |
A complaint can name several components, so shares can add up to more than 100%. Crashes, fires and injuries are as reported by owners.
The top problem areas, in plain English
Each summary is built from the complaint counts and NHTSA recall notices, not from individual owner stories.
Electrical system: 72 complaints
- 72 complaints of 238 (30%) name the electrical system — wiring, battery and charging, fuses, control modules and in-car electronics.
- 14 of them also name the engine; owners reported 3 crashes in these complaints.
- No NHTSA recall for the 2020 Jeep Grand Cherokee covers this system.
Engine: 50 complaints
- 50 complaints of 238 (21%) name the engine.
- 15 of them also name the power train; owners reported 3 fires in these complaints.
- One NHTSA recall covers this system on the 2020 Jeep Grand Cherokee; the recall, campaign 23V411000, says: “The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.”
Power train: 39 complaints
- 39 complaints of 238 (16%) name the power train — the transmission, transfer case, driveshafts and axles.
- 15 of them also name the engine; owners reported 2 crashes, 2 fires and 1 injury in these complaints.
- No NHTSA recall for the 2020 Jeep Grand Cherokee covers this system.
Air bags: 17 complaints
- 17 complaints of 238 (7%) name the air bags — frontal, side and curtain air bags, their crash sensors and control module.
- 6 of them also name the electrical system; owners reported 12 crashes and 12 injuries in these complaints.
- No NHTSA recall for the 2020 Jeep Grand Cherokee covers this system.
Fuel/propulsion system: 17 complaints
- 17 complaints of 238 (7%) name the fuel/propulsion system — the fuel tank, pump, lines, injectors and fuel-system controls.
- 5 of them also name the engine; owners reported 1 crash and 1 fire in these complaints.
- No NHTSA recall for the 2020 Jeep Grand Cherokee covers this system.
Vehicle speed control: 15 complaints
- 15 complaints of 238 (6%) name the vehicle speed control — cruise control and accelerator/throttle control.
- 5 of them also name the service brakes; owners reported 6 crashes and 1 injury in these complaints.
- No NHTSA recall for the 2020 Jeep Grand Cherokee covers this system.
When the complaints were filed
| Year filed | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 26 |
| 2021 | 21 |
| 2022 | 16 |
| 2023 | 32 |
| 2024 | 34 |
| 2025 | 65 |
| 2026 | 43 |
What is counted
Owner complaints filed with NHTSA for the model names GRAND CHEROKEE, GRAND CHEROKEE SRT, GRAND CHEROKEE TRACKHAWK, model year 2020. Complaints are unverified owner reports; a recall is NHTSA's confirmed safety defect. See the 2020 Jeep Grand Cherokee recalls.
Frequently asked questions
What are the most common problems with the 2020 Jeep Grand Cherokee?
By NHTSA owner complaints, the 2020 Jeep Grand Cherokee's most common problem areas are the electrical system (72 of 238 complaints), engine (50 of 238 complaints) and power train (39 of 238 complaints).
How many complaints does the 2020 Jeep Grand Cherokee have?
NHTSA has 238 owner complaints on file for the 2020 Jeep Grand Cherokee, including 24 reported crashes and 5 reported fires.
Is there a recall for the 2020 Jeep Grand Cherokee's problems?
NHTSA lists 3 recalls for the 2020 Jeep Grand Cherokee; 1 of the top 6 complaint areas have a matching recall. Recall repairs are free at a dealer; check your VIN for open recalls.